How long do I have to request a refund?

You have 3 days from the date of purchase to request a refund. This refund period starts immediately after your purchase is completed and cannot be extended. Make sure to contact our support team at contact@zelesis.com within this timeframe.

Can I get a refund if I've already used the software?

No, refunds are only available for software that has not been activated or used. Once you activate or use Zelesis AI software, you are no longer eligible for a refund. This policy helps protect our intellectual property while still offering protection for customers.

What information do I need to provide for a refund request?

To request a refund, you'll need to provide: (1) your order number, (2) the purchase date, and (3) the reason for requesting the refund. Contact our customer support team at contact@zelesis.com with this information within the 3-day refund period.

How will I receive my refund?

Refunds are issued using the same payment method you used for the original purchase. Once approved, we process refunds within 2 business days. Depending on your financial institution, it may take up to 2 additional business days for the refund to appear in your account.

Can I get a refund if I just changed my mind?

Zelesis AI is not required to provide refunds simply because you changed your mind about the software after purchase. Refunds are intended for cases where the software doesn't meet your expectations or technical requirements, provided you haven't activated or used it.

What happens if I abuse the refund policy?

Zelesis AI reserves the right to refuse or limit refunds if we suspect abuse of our refund policy, such as excessive or frequent refund requests. We monitor refund patterns to ensure fair use of our policy while protecting our business and other customers.